Robotic Process Automation Software has evolved beyond the traditional rule-based processes that mimic the work of a human on an application. Enterprises are not only looking towards achieving early ROI but also focusing on optimizing processes with the help of vendors. The objective is to ensure that there are smarter processes standardized across as many as business models that would increase collaboration and coordination.
Below are 5 Point Checklist before choosing your vendor
1. Customer support
The support offered by different RPA vendors may vary in many different ways. Look out for what kind of access you get to communities and user forums, as well as the nature of certification and training associated with the RPA tool. Remember to ask what vendor support you will be given – would you have dedicated support teams, part-timer support or contractual support system? In addition, ensure that you have access to their helpdesk ticketing systems. A good set of documentation is another must-have to cut down delays. Best practices are to ensure they have a strong maintenance procedure, and hence you must make sure you have access to those procedures too.
2. User experience
RPA can be developed in new or existing digital products, where the process is well established. The real challenge comes when we implement it into a new digital product and there is no previous process, so users are totally new to the product and RPA altogether. In these cases, onboarding plays an important role and needs to be done as efficiently as possible. User should be able to graphically replicate a process. Selecting the right RPA vendor allows seamless integration with present solutions, allowing business users to intuitively and graphically capture process steps without any hint of coding.
3. User training
The vendor’s should come with a broad choice of training options, including documentation, release notes, testing guides etc., there should also be at least two to three references so that the vendor’s product lifecycle will be well represented from both the business and technical perspective, this type of training will go a long way towards creating the level of comfort needed for the vendors’ RPA software implementation.
4. Ease of implementation
A user-friendly implementation will be easy enough to be used by your team and can help them implement RPA in new areas and increase both efficiency and customer satisfaction. Easier to use solutions will also require quite less training and allow your new hires get up to speed faster. Ease of use depends on many factors such as bot development options, availability of Graphical User Interface (GUI) for drag & drop bot building and macro recording, once you reduce your shortlist to 3 or 4 vendors, pick the simplest use case that you need to automate, discuss with vendor personnel and automate that process on a demo environment. Automating a process will help you understand how easy to use an RPA solution is.
Easy and rapid scalability is often considered as a big advantage of RPA vendors. The cost of creating a bot is comparatively less than that of hiring and training a human. However, organizations need to compare the cost and time required to create and deploy additional software bots while selecting their RPA vendor.